Terms of service

H2O Pure – Terms and Conditions of Use

Welcome to the H2O Pure website (the “Site”). By accessing or using this Site, you agree to be bound by the following terms and conditions (“Terms of Use” or “Agreement”). If you do not agree with any of these terms, please do not use our Site.

This Site is operated by H2O Pure, LLC (“H2O Pure,” “we,” “us,” or “our”). Throughout the Site, the terms “we” and “our” refer to H2O Pure. We offer this Site, including all information, tools, and services available from this Site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

1. Use of the Site

By visiting our Site and/or purchasing products from us, you engage in our “Service” and agree to be bound by these Terms of Use.

You must be at least 18 years old to use this Site. If you are under 18, you may only use the Site under the supervision of a parent or legal guardian.

You agree not to use our products for any illegal or unauthorized purpose or violate any laws in your jurisdiction.

2. Accuracy of Information

We strive to ensure that all information on the Site is accurate, complete, and current. However, we do not warrant that any information made available on this Site is error-free, complete, or current. The material on this Site is provided for general informational purposes only and should not be relied upon without consulting more accurate sources.

3. Product Use and Disclaimer

Our products are designed for water purification purposes only. They are not intended to diagnose, treat, cure, or prevent any disease. Always follow usage instructions provided on the product label. Individual results may vary.

Statements made on the Site have not been evaluated by the Food and Drug Administration (FDA).

4. Modifications to the Service and Prices

Product prices are subject to change without notice. We reserve the right to modify or discontinue any product or service without notice at any time. We are not liable to you or any third party for any modification, price change, suspension, or discontinuation of the Service.

5. Order Acceptance and Billing

We reserve the right to refuse any order you place with us. In our sole discretion, we may limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed using the same customer account, credit card, or billing/shipping address.

You agree to provide current, complete, and accurate purchase and account information for all purchases made on our Site.

6. Shipping Policy

We offer domestic shipping throughout the United States. Shipping times and costs vary depending on your location and the shipping method selected at checkout.

  • Most orders are processed and shipped within 1–2 business days.
  • Delivery typically occurs within 3–7 business days for standard shipping.
  • Expedited options may be available for an additional fee.
  • You will receive tracking information via email once your order has shipped.

We are not responsible for delays caused by carriers or incorrect shipping information provided at checkout. If a package is lost or damaged in transit, please Contact Us and we will work with the carrier to resolve the issue.

7. Return Policy

We stand behind the quality of our products and want you to be completely satisfied.

Eligible Returns

  • Products must be unopened, unused, and in original packaging.
  • Returns must be initiated within 30 days of the order date.
  • Proof of purchase (order number or receipt) is required.

Non-Returnable Items

  • Opened or used products
  • Gift cards
  • Sale or clearance items
  • Items marked as “final sale”

Return Process

To request a return, please Contact Us with your order number and reason for return. If eligible, we will provide return instructions. You are responsible for return shipping costs unless the return is due to our error (for example, an incorrect or defective item).

Refunds

Approved returns will be refunded to your original payment method within 5–10 business days after the returned item is received and inspected.

8. Third-Party Links

Certain content, products, and services available via our Site may include materials from third parties. Third-party links on this Site may direct you to websites not affiliated with us. We are not responsible for examining or evaluating the content or accuracy of third-party sites.

9. User Comments, Feedback, and Submissions

If you submit ideas, suggestions, comments, or other materials, you agree that we may, at any time and without restriction, edit, copy, publish, distribute, or use them in any medium. We are under no obligation to maintain submissions in confidence or respond to them.

10. Intellectual Property

All content on this Site, including text, graphics, logos, images, and software, is the property of H2O Pure or its licensors and is protected by intellectual property laws. You may not use any content from the Site without our express written permission.

11. Prohibited Uses

  • Using the Site for unlawful purposes
  • Soliciting others to perform unlawful acts
  • Violating any laws or regulations
  • Infringing upon our intellectual property rights
  • Transmitting malicious code or interfering with the Site’s security

We reserve the right to terminate your use of the Site for violating any prohibited uses.

12. Disclaimer of Warranties; Limitation of Liability

We do not guarantee that your use of the Site will be uninterrupted, timely, secure, or error-free. The Site and all products and services delivered through it are provided “as is” and “as available,” without warranties or conditions of any kind.

In no case shall H2O Pure or our affiliates, directors, officers, or employees be liable for any direct, indirect, incidental, punitive, or consequential damages resulting from your use of any service or product.

13. Indemnification

You agree to indemnify, defend, and hold harmless H2O Pure and its affiliates from any claim or demand arising from your breach of these Terms or your violation of any law or third-party rights.

14. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of North Carolina, without regard to conflict of law provisions.

15. Changes to Terms of Use

We reserve the right to update or change these Terms at any time by posting updates to our Site. Your continued use of the Site constitutes acceptance of those changes.

16. Contact Information

Questions about these Terms, Shipping, or Returns? Please Contact Us.